Every year, an internal task was formed to revamp our closeout process because it was tedious, and inefficient. Each time, the team grew closer to solving their challenges, but ultimately lacked the technology they needed to support their processes. The closeout procedure was as good as they could get it, but there was little else they could do to improve with the tools they had.
Amanda Finnerty, Director of Technology and Process Improvement, expressed “The reason the processes weren’t working is that we never had a solution that could manage this process easily.”
They relied on spreadsheets to track closeout, which proved to be both time-consuming and prone to errors. Timeo Sequeria IV, an Assistant Project Manager at Commodore, expressed “Before Extracts Pro, I would have to go into each individual tool such as Submittals or RFIs and download individual files and then create a folder structure. After extracting all of those one by one, it would take an additional week to two weeks to format and organize the information in an efficient way for our clients to be able to use.”
Inefficient closeout is costly; the team is busy wrapping up construction, so Commodore tried having a closeout team step in to help, but new people completing closeout do not have established relationships with the client or the trades involved in the project, and they have to spend additional time familiarizing themselves with the organizational structure used to file the documents.
“Nobody calculates the cost of a slow and inefficient closeout,”Finnerty said. “So many unbounded labor hours go into that.”
Closeout needed to be standardized, automated, and connected to a single source of truth.